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Terms & conditions

Terms & conditions

1. General

These terms apply to every consumer order placed via Healthcard24.com, a trading name of Gezondheidspas (Dutch Chamber of Commerce 76951618), Kerklaan 48, 2451 CG Leimuiden, the Netherlands. Deviations only apply when agreed in writing. We may amend these terms; the version in force at the time of ordering applies to your order.

2. Products

Healthcard24.com supplies personalised health cards based on the details you provide. By placing an order you confirm that those details are correct and complete. We are not responsible for errors in the data you supply. The card is an aid to communicate your situation and does not replace medical advice, diagnosis or treatment.

3. Prices, order and payment

All prices are in euros and include VAT, excluding shipping costs. Shipping costs are listed on the Delivery page and are always shown before you pay. During ordering you can check and correct your details up to the moment of payment. The contract is concluded when we confirm your order by email; that confirmation contains your order details and we store the contract. Payments are handled by our payment provider Mollie. We process the order after full payment is received; if payment is not made, we may cancel the order.

4. Delivery

We ship to the Netherlands, Belgium and Germany and aim to ship orders within 3 working days of receiving payment. PostNL handles delivery: usually 1 to 2 working days after shipping in the Netherlands and 2 to 5 working days in Belgium and Germany. Parcel post with track & trace is available for a surcharge. We deliver within 30 days at the latest; if we cannot, you may cancel the contract and we refund you. The risk of loss or damage passes to you once you (or someone on your behalf) have received the product.

5. Right of withdrawal

Personalised products. Our cards and personalised keychains are made to your specifications. By law there is no right of withdrawal for these products (Article 16(c) of Directive 2011/83/EU, as implemented in Dutch, Belgian and German law); returns or exchanges are therefore not possible, except in the case of an error on our side (see section 7).

Non-personalised keychains. You have 14 days from the day you receive the product to withdraw from the purchase, without giving a reason. Notify us within that period via info@healthcard24.com, optionally using the model form on the Returns page. Return the unused product to our address within 14 days of your notification; you bear the cost of the return shipment. We refund the purchase price including the standard shipping costs within 14 days of your withdrawal, using the same payment method; we may wait until we have received the product back or you have shown that you have returned it. We may deduct any loss in value caused by handling beyond what is needed to assess the product.

6. Cancelling a personalised order

Spotted a mistake or want to cancel? Email info@healthcard24.com as soon as possible. As long as production has not started, we adjust or cancel your order free of charge. Once production has started, you receive an email about this and cancellation is no longer possible.

7. Warranty and complaints

You are entitled to a product that conforms to the contract (statutory warranty; in Germany two years from delivery). Did your card arrive damaged or with a production error? Report it as soon as possible, and in any case within two months of discovery, via info@healthcard24.com with your order number; we then supply a replacement free of charge. Your statutory rights always apply in full. We respond to complaints within 14 days.

8. Liability

We are not liable for damage caused by incorrect use of the product or by incorrectly provided (medical) information. Otherwise our liability is limited to the amount of your order. These limitations do not apply in case of intent or gross negligence on our part, damage resulting from death or personal injury, or where the law does not permit a limitation.

9. Privacy

We process your data solely to fulfil your order and manage your card and profile. Which service providers we use and which rights you have is set out in our privacy statement.

10. Applicable law and disputes

Dutch law applies to this contract. If you live in another EU country, you also keep the protection of the mandatory consumer law of that country. Disputes are submitted to the competent court in the Netherlands; as a consumer you may also choose the court of your own place of residence. We are not affiliated with a dispute resolution body and do not take part in alternative dispute resolution, but we always try to resolve a complaint together with you first.

11. Contact details

  • Healthcard24.com, trading name of Gezondheidspas
  • Kerklaan 48, 2451 CG Leimuiden, the Netherlands
  • info@healthcard24.com
  • +31 6 33 04 02 13
  • Chamber of Commerce 76951618
  • VAT NL003147968B24