Frequently asked questions

Choose a card, fill in your details during checkout (name, medical information and emergency contacts) and complete your order. You see a live preview of your card. It is then shipped within a few working days.

After placing your order we make and ship your card within 3 working days. Delivery time after that depends on PostNL.

Yes. You can order as many cards as you like, also for family or friends, as long as you enter the correct details per card. A second card even comes with a discount.

As long as your card is not yet in production you can still adjust the details via your account. Once we start printing it is fixed, so please double-check before you check out.

Because every card is custom-made with your personal details, returns or exchanges are not possible, except in case of an error on our side, which we will of course fix free of charge.

We offer cards for gastric bypass, gastric sleeve, allergies, epilepsy and a do-not-resuscitate (DNR) card, among others. You can also build a general health card.

The front clearly shows what the card is for (e.g. MEDICAL ALERT). The back holds your name and the fields you fill in: GP, hospital, pharmacy, emergency contacts and extra medical information. Fields you leave empty don't appear on the card.

The card is sturdy PVC in credit-card size, printed using dye-sublimation: the ink draws into the surface for a crisp, durable result that holds up to everyday use.

In the 'Extra information' field you can briefly list multiple conditions, medicines or allergies. Keep it concise so it fits legibly on the card and the key info stands out.

NFC is the same technology as contactless payment. Hold the card to a phone and your online medical profile opens automatically, no app or install needed. NFC is optional; your card works fine without it too.

NFC works on almost any modern phone, both Apple and Android. Hold the card against the back of the phone and your online profile opens automatically, no app or install needed.

You decide per item what is publicly visible and what stays private. The rest is managed securely in your account. Your data is stored on EU servers and not shared; the profile is only reachable via your unique, unguessable link.

The card uses an NTAG424 DNA chip. With every scan it creates a fresh, encrypted code — the NTAG424 DNA technology (also called ‘SUN’) — that we verify. So your medical profile only opens when someone holds your actual card against a phone: a copied or forwarded link won't work. Your data is also stored encrypted and GDPR-compliant on EU servers.

Yes. You manage your online profile entirely yourself via your account: update medical details, medication and emergency contacts whenever you like. The physical card never needs reordering for that.

No, the health card is not an officially recognised medical device. It is an aid that complements official documents and quickly gives responders the right information in an emergency.

Keep the card where responders quickly find it, for example in your wallet next to your ID. You can optionally add a matching keychain so the details are always on your keys.

Absolutely. The card is for anyone who wants to make key information clear quickly in an emergency, especially for children or elderly people who may not be able to tell it themselves.

You pay securely via Mollie with iDEAL, Bancontact, Klarna, Riverty, credit card or bank transfer, among others.

Shipping is free from € 40 in your cart. Below that we charge a small shipping fee, shown in your cart.

Yes. After payment you automatically receive a confirmation with the invoice by email. You can also always find it in your account.